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# User performance reports

GET https://sua-conta.callix.com.br/api/v1/user_performance_reports

Relatório de performance dos agentes (tempos por estado, totais de chamadas, tempos médios).

Suporta os parâmetros universais JSON:API (paginação, ordenação, `include`, sparse fieldsets) — veja as [convenções](/).

Reference: https://docs.callix.dev.br/api-reference/reports/get-user-performance-reports

## Authentication

- `Authorization` header (bearer token, required) — Token de API da conta do tenant.

## Request

### Query parameters

- `filter[date]` (string, optional) — datetime, opcional (janela máxima de 31 dias). Período da performance. Ex: `filter[date]=2022-04-05T00:00:00.000Z,2022-04-05T23:59:59.999Z`
- `filter[user]` (string, optional) — integer, opcional. Id do agente. Ex: `filter[user]=1`
- `page[limit]` (string, optional) — integer, opcional. Quantidade máxima de itens por página.
- `page[offset]` (string, optional) — integer, opcional. Deslocamento (quantos itens pular) para paginação.

## Response

### 200

Sucesso.

## Examples

**Response**

```json
{
  "data": [
    {
      "attributes": {
        "after_call_time": 4,
        "answered_count": 1,
        "available_time": 18,
        "average_service_time": 12,
        "break_times": [
          {
            "amount_time": 22,
            "break_id": 1
          }
        ],
        "campaign_call_time_in_seconds": 0,
        "campaign_calls": 0,
        "date": "2022-04-05",
        "droped_session_count": 0,
        "first_available": "2022-04-05T13:56:39.346000Z",
        "idle_time": 18,
        "in_break_time": 22,
        "in_call_time": 12,
        "inbound_call_time_in_seconds": 0,
        "inbound_calls": 0,
        "internal_call_time": 0,
        "last_offline": "2022-04-05T13:57:49.252000Z",
        "manual_call_time": 14,
        "manual_call_time_in_seconds": 12,
        "manual_calls": 1,
        "preview_time": 0,
        "reject_count": 0,
        "total": 70,
        "transfer_time": 0
      },
      "id": "2",
      "links": {
        "self": "/api/v1/user_performance_reports/2"
      },
      "relationships": {
        "user": {
          "links": {
            "related": "/api/v1/user_performance_reports/2/user",
            "self": "/api/v1/user_performance_reports/2/relationships/user"
          }
        }
      },
      "type": "user_performance_reports"
    }
  ]
}
```

**SDK Code**

```python Reports_get_user_performance_reports_example
import requests

url = "https://sua-conta.callix.com.br/api/v1/user_performance_reports"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.json())
```

```javascript Reports_get_user_performance_reports_example
const url = 'https://sua-conta.callix.com.br/api/v1/user_performance_reports';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go Reports_get_user_performance_reports_example
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://sua-conta.callix.com.br/api/v1/user_performance_reports"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby Reports_get_user_performance_reports_example
require 'uri'
require 'net/http'

url = URI("https://sua-conta.callix.com.br/api/v1/user_performance_reports")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body
```

```java Reports_get_user_performance_reports_example
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.get("https://sua-conta.callix.com.br/api/v1/user_performance_reports")
  .header("Authorization", "Bearer <token>")
  .asString();
```

```php Reports_get_user_performance_reports_example
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://sua-conta.callix.com.br/api/v1/user_performance_reports', [
  'headers' => [
    'Authorization' => 'Bearer <token>',
  ],
]);

echo $response->getBody();
```

```csharp Reports_get_user_performance_reports_example
using RestSharp;

var client = new RestClient("https://sua-conta.callix.com.br/api/v1/user_performance_reports");
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer <token>");
IRestResponse response = client.Execute(request);
```

```swift Reports_get_user_performance_reports_example
import Foundation

let headers = ["Authorization": "Bearer <token>"]

let request = NSMutableURLRequest(url: NSURL(string: "https://sua-conta.callix.com.br/api/v1/user_performance_reports")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "GET"
request.allHTTPHeaderFields = headers

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```