> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.callix.dev.br/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.callix.dev.br/_mcp/server. # User service status change reports GET https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports Relatório de mudanças de status de serviço dos agentes. Suporta os parâmetros universais JSON:API (paginação, ordenação, `include`, sparse fieldsets) — veja as [convenções](/). Reference: https://docs.callix.dev.br/api-reference/reports/get-user-service-status-change-reports ## Authentication - `Authorization` header (bearer token, required) — Token de API da conta do tenant. ## Request ### Query parameters - `filter[changed_at]` (string, optional) — datetime, opcional (janela máxima de 24 horas). Trocas de status no intervalo. Ex: `filter[changed_at]=2022-04-05T00:00:00.000Z,2022-04-05T23:59:59.999Z` - `filter[service_status]` (string, optional) — enum, opcional. Trocas cujo status seja igual ao valor. **Valores:** - `1` — Disponível - `2` — Em pausa - `3` — Em chamada - `4` — Pós-atendimento - `5` — Discagem manual - `6` — Offline - `7` — Transferência - `8` — Preview - `9` — Em chamada interna Ex: `filter[service_status]=2` - `filter[user]` (string, optional) — integer, opcional. Id do agente. Ex: `filter[user]=1` - `include` (string, optional) — Relacionamentos incluíveis: user, break. - `sort` (string, optional) — Ordenável por: `changed_at`. - `page[limit]` (string, optional) — integer, opcional. Quantidade máxima de itens por página. - `page[offset]` (string, optional) — integer, opcional. Deslocamento (quantos itens pular) para paginação. ## Response ### 200 Sucesso. ## Examples **Response** ```json { "data": [ { "attributes": { "changed_at": "2022-11-03T22:34:13.311000Z", "service_status": 1, "time_in_status": 6 }, "id": "44", "links": { "self": "/api/v1/user_service_status_change_reports/44" }, "relationships": { "break": { "links": { "related": "/api/v1/user_service_status_change_reports/44/break", "self": "/api/v1/user_service_status_change_reports/44/relationships/break" } }, "user": { "data": { "id": "13", "type": "users" }, "links": { "related": "/api/v1/user_service_status_change_reports/44/user", "self": "/api/v1/user_service_status_change_reports/44/relationships/user" } } }, "type": "user_service_status_change_reports" }, { "attributes": { "changed_at": "2022-11-03T22:34:19.357000Z", "service_status": 2, "time_in_status": 7 }, "id": "45", "links": { "self": "/api/v1/user_service_status_change_reports/45" }, "relationships": { "break": { "data": { "id": "1", "type": "breaks" }, "links": { "related": "/api/v1/user_service_status_change_reports/45/break", "self": "/api/v1/user_service_status_change_reports/45/relationships/break" } }, "user": { "data": { "id": "13", "type": "users" }, "links": { "related": "/api/v1/user_service_status_change_reports/45/user", "self": "/api/v1/user_service_status_change_reports/45/relationships/user" } } }, "type": "user_service_status_change_reports" }, { "attributes": { "changed_at": "2022-11-03T22:34:27.083000Z", "service_status": 5, "time_in_status": 4 }, "id": "46", "links": { "self": "/api/v1/user_service_status_change_reports/46" }, "relationships": { "break": { "links": { "related": "/api/v1/user_service_status_change_reports/46/break", "self": "/api/v1/user_service_status_change_reports/46/relationships/break" } }, "user": { "data": { "id": "13", "type": "users" }, "links": { "related": "/api/v1/user_service_status_change_reports/46/user", "self": "/api/v1/user_service_status_change_reports/46/relationships/user" } } }, "type": "user_service_status_change_reports" }, { "attributes": { "changed_at": "2022-11-03T22:34:31.976000Z", "service_status": 1, "time_in_status": null }, "id": "47", "links": { "self": "/api/v1/user_service_status_change_reports/47" }, "relationships": { "break": { "links": { "related": "/api/v1/user_service_status_change_reports/47/break", "self": "/api/v1/user_service_status_change_reports/47/relationships/break" } }, "user": { "data": { "id": "13", "type": "users" }, "links": { "related": "/api/v1/user_service_status_change_reports/47/user", "self": "/api/v1/user_service_status_change_reports/47/relationships/user" } } }, "type": "user_service_status_change_reports" } ], "included": [ { "attributes": { "email": "john@doe.com", "is_blocked": false, "login": "johndoe", "name": "John Doe" }, "id": "13", "links": { "self": "/api/v1/users/13" }, "relationships": { "access_profile": { "links": { "related": "/api/v1/users/13/access_profile", "self": "/api/v1/users/13/relationships/access_profile" } }, "team": { "links": { "related": "/api/v1/users/13/team", "self": "/api/v1/users/13/relationships/team" } } }, "type": "users" }, { "attributes": { "name": "Descanso" }, "id": "1", "links": { "self": "/api/v1/breaks/1" }, "type": "breaks" } ], "links": { "first": "/api/v1/user_service_status_change_reports", "last": "/api/v1/user_service_status_change_reports" }, "meta": { "count": "4" } } ``` **SDK Code** ```python Reports_get_user_service_status_change_reports_example import requests url = "https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports" headers = {"Authorization": "Bearer "} response = requests.get(url, headers=headers) print(response.json()) ``` ```javascript Reports_get_user_service_status_change_reports_example const url = 'https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports'; const options = {method: 'GET', headers: {Authorization: 'Bearer '}}; try { const response = await fetch(url, options); const data = await response.json(); console.log(data); } catch (error) { console.error(error); } ``` ```go Reports_get_user_service_status_change_reports_example package main import ( "fmt" "net/http" "io" ) func main() { url := "https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports" req, _ := http.NewRequest("GET", url, nil) req.Header.Add("Authorization", "Bearer ") res, _ := http.DefaultClient.Do(req) defer res.Body.Close() body, _ := io.ReadAll(res.Body) fmt.Println(res) fmt.Println(string(body)) } ``` ```ruby Reports_get_user_service_status_change_reports_example require 'uri' require 'net/http' url = URI("https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports") http = Net::HTTP.new(url.host, url.port) http.use_ssl = true request = Net::HTTP::Get.new(url) request["Authorization"] = 'Bearer ' response = http.request(request) puts response.read_body ``` ```java Reports_get_user_service_status_change_reports_example import com.mashape.unirest.http.HttpResponse; import com.mashape.unirest.http.Unirest; HttpResponse response = Unirest.get("https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports") .header("Authorization", "Bearer ") .asString(); ``` ```php Reports_get_user_service_status_change_reports_example request('GET', 'https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports', [ 'headers' => [ 'Authorization' => 'Bearer ', ], ]); echo $response->getBody(); ``` ```csharp Reports_get_user_service_status_change_reports_example using RestSharp; var client = new RestClient("https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports"); var request = new RestRequest(Method.GET); request.AddHeader("Authorization", "Bearer "); IRestResponse response = client.Execute(request); ``` ```swift Reports_get_user_service_status_change_reports_example import Foundation let headers = ["Authorization": "Bearer "] let request = NSMutableURLRequest(url: NSURL(string: "https://sua-conta.callix.com.br/api/v1/user_service_status_change_reports")! as URL, cachePolicy: .useProtocolCachePolicy, timeoutInterval: 10.0) request.httpMethod = "GET" request.allHTTPHeaderFields = headers let session = URLSession.shared let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in if (error != nil) { print(error as Any) } else { let httpResponse = response as? HTTPURLResponse print(httpResponse) } }) dataTask.resume() ```