User service status change reports

{
  "data": [
    {
      "attributes": {
        "changed_at": "2022-11-03T22:34:13.311000Z",
        "service_status": 1,
        "time_in_status": 6
      },
      "id": "44",
      "links": {
        "self": "/api/v1/user_service_status_change_reports/44"
      },
      "relationships": {
        "break": {
          "links": {
            "related": "/api/v1/user_service_status_change_reports/44/break",
            "self": "/api/v1/user_service_status_change_reports/44/relationships/break"
          }
        },
        "user": {
          "data": {
            "id": "13",
            "type": "users"
          },
          "links": {
            "related": "/api/v1/user_service_status_change_reports/44/user",
            "self": "/api/v1/user_service_status_change_reports/44/relationships/user"
          }
        }
      },
      "type": "user_service_status_change_reports"
    },
    {
      "attributes": {
        "changed_at": "2022-11-03T22:34:19.357000Z",
        "service_status": 2,
        "time_in_status": 7
      },
      "id": "45",
      "links": {
        "self": "/api/v1/user_service_status_change_reports/45"
      },
      "relationships": {
        "break": {
          "data": {
            "id": "1",
            "type": "breaks"
          },
          "links": {
            "related": "/api/v1/user_service_status_change_reports/45/break",
            "self": "/api/v1/user_service_status_change_reports/45/relationships/break"
          }
        },
        "user": {
          "data": {
            "id": "13",
            "type": "users"
          },
          "links": {
            "related": "/api/v1/user_service_status_change_reports/45/user",
            "self": "/api/v1/user_service_status_change_reports/45/relationships/user"
          }
        }
      },
      "type": "user_service_status_change_reports"
    },
    {
      "attributes": {
        "changed_at": "2022-11-03T22:34:27.083000Z",
        "service_status": 5,
        "time_in_status": 4
      },
      "id": "46",
      "links": {
        "self": "/api/v1/user_service_status_change_reports/46"
      },
      "relationships": {
        "break": {
          "links": {
            "related": "/api/v1/user_service_status_change_reports/46/break",
            "self": "/api/v1/user_service_status_change_reports/46/relationships/break"
          }
        },
        "user": {
          "data": {
            "id": "13",
            "type": "users"
          },
          "links": {
            "related": "/api/v1/user_service_status_change_reports/46/user",
            "self": "/api/v1/user_service_status_change_reports/46/relationships/user"
          }
        }
      },
      "type": "user_service_status_change_reports"
    },
    {
      "attributes": {
        "changed_at": "2022-11-03T22:34:31.976000Z",
        "service_status": 1,
        "time_in_status": null
      },
      "id": "47",
      "links": {
        "self": "/api/v1/user_service_status_change_reports/47"
      },
      "relationships": {
        "break": {
          "links": {
            "related": "/api/v1/user_service_status_change_reports/47/break",
            "self": "/api/v1/user_service_status_change_reports/47/relationships/break"
          }
        },
        "user": {
          "data": {
            "id": "13",
            "type": "users"
          },
          "links": {
            "related": "/api/v1/user_service_status_change_reports/47/user",
            "self": "/api/v1/user_service_status_change_reports/47/relationships/user"
          }
        }
      },
      "type": "user_service_status_change_reports"
    }
  ],
  "included": [
    {
      "attributes": {
        "email": "john@doe.com",
        "is_blocked": false,
        "login": "johndoe",
        "name": "John Doe"
      },
      "id": "13",
      "links": {
        "self": "/api/v1/users/13"
      },
      "relationships": {
        "access_profile": {
          "links": {
            "related": "/api/v1/users/13/access_profile",
            "self": "/api/v1/users/13/relationships/access_profile"
          }
        },
        "team": {
          "links": {
            "related": "/api/v1/users/13/team",
            "self": "/api/v1/users/13/relationships/team"
          }
        }
      },
      "type": "users"
    },
    {
      "attributes": {
        "name": "Descanso"
      },
      "id": "1",
      "links": {
        "self": "/api/v1/breaks/1"
      },
      "type": "breaks"
    }
  ],
  "links": {
    "first": "/api/v1/user_service_status_change_reports",
    "last": "/api/v1/user_service_status_change_reports"
  },
  "meta": {
    "count": "4"
  }
}

Relatório de mudanças de status de serviço dos agentes.

Suporta os parâmetros universais JSON:API (paginação, ordenação, include, sparse fieldsets) — veja as convenções.

Authentication

AuthorizationBearer

Token de API da conta do tenant.

Query parameters

filter[changed_at]stringOptional

datetime, opcional (janela máxima de 24 horas). Trocas de status no intervalo.

Ex: filter[changed_at]=2022-04-05T00:00:00.000Z,2022-04-05T23:59:59.999Z

filter[service_status]stringOptional

enum, opcional. Trocas cujo status seja igual ao valor.

Valores:

1 — Disponível
2 — Em pausa
3 — Em chamada
4 — Pós-atendimento
5 — Discagem manual
6 — Offline
7 — Transferência
8 — Preview
9 — Em chamada interna

Ex: filter[service_status]=2

filter[user]stringOptional

integer, opcional. Id do agente.

Ex: filter[user]=1

includestringOptional

Relacionamentos incluíveis: user, break.

sortstringOptional

Ordenável por: changed_at.

page[limit]stringOptional

integer, opcional. Quantidade máxima de itens por página.

page[offset]stringOptional

integer, opcional. Deslocamento (quantos itens pular) para paginação.

Response

Sucesso.